Conditions for online ticket refund:
1. Customers can choose not to refund because the validity period of the ticket can be used within 1 month to board the boat.
2. Customers who still choose to refund will be charged 5% of the total ticket price to be refunded.
3. Customers can choose to refund within 1 month only from the date of online ticket purchase.
4. The refunded ticket payment will be credited into the customer's account within 2 weeks from the date the ticket is refunded.
5. In case of MCO period, In terms on restriction by the government , Customer able to request for refund for the purchased ticket.
6. Any cancellation received within 2 days period to the arrival date.